I provide technical support via email. Send a message to email@example.com.
Read the intallation
Most support questions I get are due
to not reading the install instructions.
Support is provided for
standalone MUSCLE only
I do not provide technical support MUSCLE if it is invoked via a web
site or a wrapper package. Please make sure you can
reproduce the problem in a MUSCLE command-line before you contact me for help.
Please include the
full version number and
command-line options in your email.
Use attachments -- do not send command lines or
data in the body of an email message
Please do not paste command lines,
sequences or input / output data into the message. Email systems
sometimes change formatting in important ways. Better is to
attach files using an
archive format like zip or
tar, especially if you're sending
multiple files. Under Windows, you can use
other utilities to create archive files. If you have data that is too large to
send as an attachment, you can use a
free file sharing service.
Please be considerate
MUSCLE has thousands of users, and on a typical day I get several tech
support questions. I'm happy to support the software, but I would
appreciate it if you were considerate of my workload. I am not paid a salary to do this work, and I don't have
Please make an effort to solve the problem
yourself, or at least narrow it down as much as you can. Then,
communicate the problem clearly and concisely, but with enough
detail that I can understand what's going on.